How We’re Keeping You Safe and Secure
While we are looking forward to the re-opening of many Toronto indoor attractions like the CN Tower and Casa Loma, Go Tours Canada is taking extra precautions to open during the Summer of 2021.
Our Segway and Walking Tours already take place outside, allowing us to keep our employees and you at low-risk of contracting COVID-19 while enjoying a taste of fun after so many months inside!
Read below to find out the additional safety and cleaning steps we’re taking. We hope to see you soon.
Specific Steps We’re Taking to Keep You Safe
For 16 years we’ve taken the Health and Safety of our guests seriously. After training over 100,000 riders since 2005 we’ve become pretty good at the whole health and safety bit – so we’re going the extra mile on our COVID guidelines. Our Segway Tours take place completely outdoors and are one of the safest activities in Toronto during the COVID-19 Pandemic. Walking Tours can be performed completely outdoors with a minimum of 6 feet between Guests and Tour Guide by request. Tour Guides will ask for your consent before removing their mask outdoors.
Read below to find out the specific measures we’re taking to ensure all of our Tour Guests receive the best safety and care possible.
- If you or anyone in your group is exhibiting COVID-19 symptoms, we are offering to reschedule or completely refund your tour.
- Our Tour Guides will wear masks for the duration of the tour upon request.
- Tour Guests must wear masks during interior portions of tours.
- Hand sanitizer will be available at the entrance of our office.
- Tour Check-in can be completed outside of our office.
- Continuing to spray sanitize helmets before and after every tour.
- Wiping helmet rims and straps with disinfectant after every tour.
- Wiping down contact surfaces like handlebars with disinfectant before and after every tour.
- Single-use hairnets are given to each Segway rider.
- Tour Guests are required to wear a face mask during training. We recommend bringing your own mask but can provide single-use masks upon request.
- Tour Guides will wear masks during interior portions of any tour. We recommend bringing your own mask but can provide single-use masks upon request.
- We are avoiding certain interior areas with tight spaces that don’t allow for 6 feet of distance between guides and tour groups.
- Tour guides will open any doors for tour participants.
- Maximum of 8 Participants per tour – larger teams can be split into groups of 8.
- On Segway Tours, machines are cleaned between each tour.
How You Can Help Keep Us Safe This Summer
We understand that everyone wants to get out and experience a little bit of normal. However, if you or anyone you’ve booked for a tour is exhibiting any symptoms of COVID-19, we ask that you reschedule or cancel your tour.
For now, we’ve relaxed our cancellation policy. If you or anyone in your group is sick, you will not be charged for a cancellation. We try to reschedule guests whenever possible but understand in this current situation that may not be possible with reasonable certainty.
If you’re ready to book a tour, visit either our Walking Tours or Segway Tours page to find out more. Starting in early July, we’ll have tours available at Ontario Place too. We know that everyone wants this pandemic to be over. We want our employees, guests and everyone to feel safe and secure – and we’re getting closer. Let’s keep these tighter tour guidelines in place for Summer 2021 so we can all enjoy a 2022 with far less restrictions.
Thanks for supporting our small business, we truly appreciate your help in keeping us open for another year of Summer tours – fingers crossed for Fall and Winter too. If you’d like to see what else there is to do in the Distillery District during your visit, click here. Visiting us at Ontario Place? See what else is happening.
If you’d like further information or have questions, please reach out to firstname.lastname@example.org.