FREQUENTLY ASKED QUESTIONS

People often have 11 questions for us, we have answered all 11 of them below. If you have a question of your own we invite you to ask us while wearing a gorilla costume in a Youtube video.

1. Do you offer tours in other languages?
We don’t officially offer languages in other tours but we do have guides that speak other languages to varying degrees.

Call or email ahead and we will do our best to accommodate your tour in another language.

2. Are there age/weight restrictions on riders?
You bet! All riders must be at least 12 years and up and weigh between 100-280 lbs (45-127kg). Anyone under 18 years must be accompanied by a parent or legal guardian. Please read our rider restrictions and policy for further information.
3. Is it hard to ride a Segway? Is there a training session?

Not to worry, most participants take 3-5 minutes to pass our safety training. Since 2005 we’ve trained over 100,000 riders!

If our guides don’t think you can safely join the tour we will, unfortunately, have to remove you from the tour with a full refund.

Riders should also be aware that this is an activity that requires a degree of confidence and comfort. If, during or after training you feel uncomfortable, let your guide know so we can decide on a course of action. Safety is a serious part of our business and we are dedicated to making sure every rider can safely navigate on tour.

4. What if it's raining?
The Segway is a rugged machine capable of handling lots of terrain in a variety of environments. We are still able to operate tours in light-mid level rain but leave it up to you to decide if you’d still like to ride in these conditions. We will contact you an hour before your scheduled tour to discuss your intentions.
5. Do I have to wear a helmet? It doesn't look cool.
Yes, your insecurities and tough guy persona are still not as strong as classic turn of the century clay bricks.
6. Can I just rent a Segway and tour the Distillery myself?

Due to provincial legislation relating to the Highway Traffic Act, Segways are not legal outside of private property.

The Distillery District is private property but we also have to abide by their request for us to only offer guided experiences.

This means that you get to enjoy our tour guides’ brilliant humour for more than just a training session!

7. How fast/far will the Segway go?

The Segway is designed to travel 20 km/h and up to 35 km per charge. In the Distillery District our tours are capped at a 10 km/h maximum speed.

Our Ontario Place Tours feature a maximum speed of 20 km/h once you successfully pass training.

If you’re interested in purchasing a Segway, visit our distribution site at segwayofontario.com.

8. Didn't the inventor die while riding a Segway?

Nope, Dean Kamen is still kicking.

The owner of Segway Inc. at the time, Jimi Heseldon, did ride off a cliff and drown. This situation certainly proves that it’s worth reading more than the headline.

9. Do I need to Book in Advance?

We recommend advance bookings, especially for groups of more than 2.

During our busier months, we’re often sold out days in advance.  We want you to have a great experience so please call ahead.

For group and corporate events, we recommend reserving your experience at least 3 weeks in advance.

10. What is Your Refund Policy?

We try to be as flexible as possible.  If you cancel your tour more than 24 hours in advance, we can offer a full refund.  Please keep in mind that we still have to pay our employees (and gladly do!) even if they aren’t working, so cancellations within 24 hours are not subject to any refund.

For Group and Teambuilding Events, cancellations within 72 hours are subject to a 50% refund and any cancellations within 24 hours will not be refunded.

11. How Long Have You Been Doing This?

We started the business in 2004 and since then have trained over 100,000 Segway riders.

We’ve also had over 30,000 people join us for Walking Tours of the Distillery District and Old Town Toronto.

In 2018 we began operating Segway Tours at Ontario Place and plan to continue opening new locations as opportunities arise.

Locate Us

30 Gristmill Lane Toronto Ontario M5A 3C4

(866) 405-8687

(416) 642-0008

About

Go Tours Canada is an award-winning tour company with locations at Toronto's Distillery District, Ontario Place and in Barrie at Hardwood Ski and Bike.